Government Tender Consultant in India | GeM & CPPP Expert

How can our team help you with GeM registration?

We provide complete end-to-end registration support including document preparation, application submission, and verification assistance to ensure successful GeM registration.

Do you help in bidding for tenders?

Yes, we manage the entire bidding process from identifying suitable tenders to preparing and submitting competitive bids that maximize your chances of winning.

How much time does it take to get registered on GeM?

Typically 3–5 working days with proper documentation. We expedite the process through our expertise and established workflows.

What kind of tenders can you help with?

All GeM and government tenders across various industries including IT, infrastructure, services, goods supply, and more.

Do you provide services across all states of India?

Yes, we provide pan-India services covering all states and union territories with local expertise for regional tenders.

How can I download the GeM Seller Mobile App?

Android: Available on the Google Play Store Download Android App
iOS: Available on the Apple App Store Download iOS App

Who can access the GeM Sellers Mobile App?

The GeM Sellers Mobile App can be accessed by both **Primary and Secondary users** who are registered on the GeM (Government e-Marketplace) Portal.

Why should sellers download the GeM Mobile App?

Sellers can access **orders, payments, bid analytics, catalogues, profile details, and notifications on the go**. In later phases, the app allows sellers to perform actions with **minimal steps and mobile-friendly interfaces**.

How can I login to the GeM Sellers Mobile App?

Login requires:
- **User ID**
- **Password**
- **Captcha**

Why am I seeing “You are not registered as Seller on GeM” error?

Ensure your **User ID is already registered on the GeM portal**. Only registered seller IDs can log in via the app. Non-registered IDs will be denied access.

How can I reset my password for GeM Sellers App?

Use the **“Forgot Password”** option available on the login screen to reset your password.

Does the GeM Seller Mobile App have tutorial options?

Yes. After login, an **overlay tutorial** is displayed for key screens such as:
- Homepage - Order history - Payment statistics - Header (Bell icon, Account details) - Footer (Home, Order, Need Help, More) - Chatbot - Bid screens - Incident screens - Transaction charge screens Users can also navigate to the tutorial via the **More options** menu.

How can sellers access notifications in the app?

Click the **bell icon** in the header to view the list of notifications.

What are the quick access links in the GeM Sellers App?

- **Home:** Navigates to the homepage
- **Order:** Shows order statistics
- **GeMMy (Chatbot):** Integrated for assistance
- **More:** Access additional options and navigation links

How can sellers access Order and Payment details in the app?

Click the **Order** tab in the footer to view:
- Payment Statistics
- Order History
- Orders with Pending Invoice

How can sellers access the Dashboard in the mobile app?

After login, sellers are navigated directly to the **Dashboard**, which includes:
- **Pending Actions** panel
- **Core Panel**

What can sellers do in “Pending Actions” on the Dashboard?

Sellers can view and act on:
- Orders pending acceptance
- Orders pending delivery
- Pending transaction charges
- Pending invoice creation

What options are available in the Core Panel on the Dashboard?

Core Panel tabs include:
- **Bid:** Last 10 bids won/lost, last 1 month notified bids
- **Catalogue Management:** Catalogue statistics and category-wise listing
- **Transaction Charges:** Details of charges on accepted orders
- **Incident:** View and manage incidents assigned to the seller

How does Business Cockpit work?

Business Cockpit provides OEMs with insights on **category statistics, business value & volume, reseller data, buyer information, and coverage analysis**, enabling better decision-making.

What features does Business Cockpit provide?

With the **Premium OEM Dashboard**, users can access:
- Granular category and order insights
- Month-wise business trends at reseller level
- Bid/RA win-loss analysis
- Catalogue coverage data
- Data export for advanced analysis

What is Caution Money?

Caution Money is a **fixed deposit by sellers** with GeM to maintain discipline among sellers on the platform.

Who pays Caution Money?

All **registered sellers on GeM**, unless exempted, are required to pay Caution Money.

How much is to be paid as Caution Money?

- Seller turnover < 1 Crore: **₹2,000**
- Turnover 1–10 Crore: **₹10,000**
- Turnover > 10 Crore: **₹25,000**
Refer: GeM GTC

To whom is Caution Money paid?

The Caution Money is held by **GeM SPV**.

What happens if I do not pay Caution Money?

Without depositing, sellers cannot:
- Upload new brands/products
- Participate in new bids
- Receive new DP/L1/BID/RA orders

Are any sellers exempted from Caution Money?

Exempted categories:
SHGs, Artisans, Weavers, MSE Women, MSE (SC/ST), FPOs, ODOP (on Nodal request)

For which deviations can Caution Money be forfeited?

Caution Money may be forfeited for:
- Failure to execute GeM contract (without performance security)
- Withdrawing bids during validity
- Failing to furnish performance security
Account goes on hold if Caution Money falls below required threshold.

Where can I find the Caution Money policy?

See **Clause 27** in the GeM GTC.

What is Startup Runway?

Startup Runway is a GeM online outlet for **DPIIT-recognized startups** to showcase innovative products in 14 product categories. Learn more at: Startup Runway.

How can a startup register products/services on Startup Runway?

Steps:
1. Update **DPIIT registration number** and validate via OTP.
2. Complete **Caution Money**, **Vendor Assessment**, and **Brand/OEM Panel Approval**.
3. List catalogues under relevant **Startup Runway categories**.

Can sellers use the Representation & Challenge window for short-duration bids?

Yes. Sellers can submit representations for **ongoing bids with duration 3–10 days**.

How many times can a seller create a representation for a bid?

Only **once per bid**, using a single or all available dropdown options.

Within how many days can representations be submitted?

Based on bid duration:
- 3–5 days: **1 day**
- 6–9 days: **2 days**
- ≥10 days: **4 days**
Buyers must respond **72 hours before bid end**.

How is vendor rating calculated?

Based on five parameters: 1. Reliability of Seller/Service Provider 2. Quality of Delivery 3. Coverage of Products in GeM Marketplace 4. Timely Delivery 5. Incident History See **Vendor Rating document** under Resources → Sellers/Service Providers on GeM.

Does incident history affect vendor rating?

Yes. Incidents for **suspended or disabled sellers** negatively impact vendor rating.

Who can see vendor ratings?

Vendor ratings are visible to **both buyers and sellers** on GeM Marketplace.

Where can I learn about selling on GeM as a new seller?

Training resources:
- Modules: Training Modules
- Interactive e-learning (12 languages): e-Learning

Where can I learn about procurement on GeM as a new buyer?

Training resources:
- Modules: Training Modules
- Interactive e-learning (12 languages): e-Learning

Can bidders upload documents online on GeM?

Yes. All tender components, including supporting documents, can be **submitted online**.

Does GeM support online validation of Performance Guarantees through NeSL?

Yes. GeM supports **eBG validation via NeSL** and **BG SFMS validation through banks** for secure, real-time verification.

Can sellers/service providers submit invoices online?

Yes. Invoices can be **submitted online to the procuring entity** through the GeM portal.

Does GeM support payment disbursal through the portal?

Yes. Sellers can **receive payments directly** from procuring entities via GeM.

Does GeM provide an online catalogue with product/service details?

Yes. Suppliers can upload products/services with **specifications, images, and other relevant details** to the online catalogue.

What are the modes to verify documents on GeM?

Verification can be done via:
- **OTP**
- **E-sign**
- **Digital Signature (DSC)**

Which documents/transactions can be verified by e-sign or digital signature?

Documents/transactions include: - Bid/RA publishing by Buyer - Bid/RA participation by Seller - Bid Corrigendum publishing by Buyer - Contract generation by Buyer - Contract acceptance by Seller - Invoice generation/regeneration by Seller - CRAC generation by Consignee - Bill generation by Buyer

Is e-sign different from digital signature, and how can these be availed?

- **E-sign:** Register on e-Mudhra with PAN/Aadhaar.
- **Digital Signature:** Purchase a certificate & token from a **CCA-certified agency**. Install Embridge application.

Is e-sign or digital signature mandatory on GeM?

Not yet. Users can continue with OTP temporarily, but it will be **decommissioned**. Setting up **e-sign or DSC** is recommended for secure transactions.

How can I reset my GeM portal password?

Two options:
1. **Email link:** Login → Forgot password → Enter User ID → Submit → Reset via email link.
2. **OTP on mobile/email:** Login → Reset GeM Password → Enter User ID → Submit → Enter OTP → Reset password.
Password rules: 8–20 chars, 1 uppercase, 1 lowercase, 1 number, 1 special character.

Which bid details are encrypted or unencrypted for sellers?

**Encrypted:** Offer price of items, AMC/CMC/ICT details.
**Unencrypted:** GST %, quantity, uploaded file names, OEM MSE preference, MII compliance, participation type, MSE/MII document names.

Why must sellers offer a minimum discount on MRP?

To ensure **price reasonability** across categories, GeM mandates a **minimum discount on MRP** during product listing.

How can I change my preferred language?

You can update your preferred language in two ways:
1. **Via User Tab:**
- Click on the **User tab** → Select **Preferences** → Click on **Preferred Language** → Choose your language → Click **Save Changes**. 2. **Via Dashboard:**
- Click on **Dashboard** → Select **My Settings** → Click on **Preferred Language** → Choose your language → Click **Save Changes**.

What should I do when "Key Person" validation fails?

"Key Person" validation fails when the user's Aadhaar Name and the Name of Authorized Person in the Income Tax Return (ITR) are different.
Example: If Aadhaar Name used during registration is Mr. A and the ITR signing authority is Mr. B, validation will fail. As per GeM rules, both names should match.
Note: Key Person validation is not mandatory.

What should I do if some other person’s name is mentioned in the Company/Firm ITR?

You can update the Aadhaar details of the ITR authorized signatory in your Seller Profile → Update Aadhaar section.
- Update Aadhaar and linked mobile number , - Verify the details.
Once updated, "Key Person" validation can be performed again. Note: PAN validation must be re-verified after Aadhaar update. If registration was done using PAN instead of Aadhaar, you will not be able to update these details.

What should I do if I am not able to update profile due to "MSE Verification" failure?

This occurs when your UDYAM registration number has not been validated. Ensure you have entered the correct UDYAM registration number and the linked mobile number associated with your Business PAN.

How to make a "Bank Account Number" as "Primary" for receiving payments?

You can provide multiple bank accounts, but only one can be marked as Primary.
- Click the checkbox labeled "Is Primary Account" for the desired account.
- This account will be used for receiving payments once verified by PFMS.

How can I rectify my organisation "Constitution Type"?

Constitution type cannot be changed manually. It will be automatically corrected once PAN validation is done in your profile.

Can I register a company without CIN?

Registration without CIN is allowed only for special government organizations (e.g., state warehouses).
- Raise a ticket with an undertaking on the organization letterhead, duly signed by a competent authority.
- GeM will process your registration request accordingly.

What should I do if I see "Your Business Name on GeM does not match with that on UDYAM REGISTRATION PORTAL" error?

Ensure that:
- Your business name on GeM matches exactly with the name in your UDYAM certificate.
- Constitution type and PAN number are also identical on both platforms.

What should I do if I am not able to update bank account details because the IFSC code is not visible in the dropdown menu?

Raise a ticket with the following details:
1. Screenshot of the page where IFSC code is missing.
2. Bank Details: a. IFSC code, b. Bank name, c. Branch name, d. Bank address, e. Contact number, f. City, g. District, h. State,

What should I do when Tax Validation is failing?

Tax validation failures occur due to a mismatch between data provided to GeM and the data in your ITR. The cases differ based on constitution type and ITR type: 1. For ITR6, ITR5, ITR4s, and ITR3: "Profit and Gain" and "Sale / Gross Receipts of Business" sections must match your ITR.
2. For ITR4: "Profit and Gain" and "Business and Profession" sections must match your ITR.

What should I do if Tax Validation is failing for ITR6?

For ITR6, fill the details as follows:
1. Profit and Gain: From Section Part B - T1 “Computation of Total Income”, Point 2(vi) [Total] of the ITR. 2. Sale / Gross Receipts of Business: From Part A of Section “Profit and Loss Account”, Point 1 “Revenue from Operations” A (vi) [Total] of ITR.
Note: From assessment year 2017-18 onward, if maintaining books as per Indian Accounting Standards, select the option accordingly.

What should I do if Tax Validation is failing for ITR5, ITR4s, or ITR3?

Fill the details as follows:
1. Profit and Gain: From ITR Section Part B - T1 “Computation of Total Income”, Point 2(v) [Total].
2. Sale / Gross Receipts of Business: From Section “Profit and Loss Account”, Point 1 “Revenue from Operations” A (iv) [Total].

What should I do if Tax Validation is failing for ITR4?

Fill the details as follows:
1. Profit and Gain: From ITR Section Part B - T1 “Computation of Total Income”, Point 2(v) [Total].
2. Business and Profession: From ITR, fields E1a and E1b.

How can I update my turnover if I file ITR7?

Raise a ticket with the following documents:
- ITR Acknowledgement Summary signed by a CA
- Audited Financial Statement / Audited Balance Sheet
- Turnover Certificate for the required years
GeM will process the request after successful verification of submitted documents.

What should a Seller do if the published bid has concessional GST rate mentioned?

The Seller should quote the final price after considering the concessional GST rate while participating in the bid. No revision of the price is allowed once the bid has been opened.

What are the types of brands on GeM?

1. Registered Brand
2. Unregistered Brand
3. Unbranded Type
4. OEM only (if the brand already exists on GeM)

What are the different types of brand approval requests on GeM?

• Registered Brand: Trademark document required (not allowed for Q1 & Q2).
• Registered Brand / OEM: Trademark + Vendor Assessment or exemption; OEM dashboard required for Q1 & Q2.
• Unregistered Brand / OEM: Undertaking document + Vendor Assessment or exemption.
• Unbranded OEM: Vendor Assessment or exemption required.

How much time does GeM take to process or approve a brand request?

Turnaround time (TAT) is 4 working days excluding the day of submission/resubmission. This is subject to change.

What happens if my brand approval request is notified or rejected?

You will receive comments specifying the reason for rejection. You may need to provide additional information or correct discrepancies. Once updated, resubmit your request. For further assistance, contact the GeM Helpdesk.

Can an unregistered brand later be converted into a registered brand?

Yes. The previously approved Unregistered Brand must be revoked via GeM Helpdesk before submitting a Registered Brand request.

What happens if I provide false information about my brand?

Providing false information may lead to account suspension, removal from GeM, penalties, and/or legal action as per GeM T&Cs.

What should I do if I am unable to raise a Brand or OEM approval request?

For Brand Approval: If the requested brand is already approved for the category, no new request is needed. For OEM/Brand OEM: If the brand/OEM dashboard is already approved for another company in the same category, you cannot submit a request.
For further guidance, contact the GeM Helpdesk.

What should I do if I am unable to re-submit Brand or OEM approval request?

If your request is rejected or you’ve exhausted submission attempts, contact GeM Helpdesk to raise a brand revival ticket. Provide all relevant documents based on the brand type.

What do I need before initiating the brand approval request process for a Registered Brand?

- Brand only: Registered trademark certificate aligned with correct class of goods.
- OEM only: Apply for OEM dashboard if brand exists; complete Vendor Assessment/exemption; provide registered trademark certificate.
- Brand + OEM: Registered trademark document + Vendor Assessment/exemption for requested category.

Is a Trademark Certificate mandatory for a Registered Brand?

Yes, it must have "Registered" status as per IP India website.

Can I request a foreign brand with an international trademark?

Yes, the trademark certificate must be valid, registered, and aligned with the requested category.

What do I require to get an OEM Dashboard for Registered type of brand?

1. Registered Trademark Certificate
2. Vendor Assessment or exemption
3. Brand Authorization Letter (if trademark owner differs)
4. Deemed OEM Letter (if applicable)

What are the most common reasons for the rejection of a Registered Brand approval request?

- Trademark class mismatch with requested category , - Brand name mismatch
- Trademark not in "Registered" status , - Trademark expired
- Non-compliance with land border policy , - Brand already approved as "Unregistered" in same category

What are the most common reasons for the rejection of OEM Dashboard under a Registered Brand?

Same as above, plus:
- Applicant's company name differs from trademark certificate
- Vendor Assessment/exemption missing

What is considered an "Unregistered Brand"?

A brand name not registered with IP India or WIPO for the relevant class/category.

What do I need before initiating the brand approval request process for Unregistered Brand?

- Undertaking document in prescribed format, signed, stamped, notarized, attested
- Complete Vendor Assessment or Vendor Assessment Exemption in the applied category

What are the most common reasons for rejection of Unregistered Brand approval request?

- Brand already registered in the category
- Mismatch in brand name, category name, or company name
- Vendor Assessment/exemption missing
- Undertaking not on stamp paper, notarized, or missing signatures
- Brand already approved as "Registered" in same category

What qualifies as an "Unbranded" product?

Any product with no brand name.

What do I require to get an OEM Dashboard for an Unbranded type?

Vendor Assessment or Vendor Assessment Exemption in the relevant category, as applicable.

I am not allowed to upload my products or my products have been removed from GeM because I am not an OEM or Authorized Reseller?

In certain categories (Quadrant 1 and Quadrant 2 as per CMS 2.0), only OEMs or their Authorized Resellers are allowed to transact on GeM. This ensures buyers get authentic products with OEM-provided assurances and warranties. GeM continuously assesses OEMs/Resellers’ performance and may expand the number of authorized Resellers based on outcomes of such assessments.

How should I upload products on GeM?

Steps to upload a product: , 1. Login > Click on Catalogue > Products > Add New
2. Enter Search Category and select from dropdown , 3. Enter General Information & Catalogue Information
4. Offer Quantity and Price , 5. Enter Product Specifications
6. Upload Images , 7. Click Save / Proceed
8. Review Terms & Conditions > Click PUBLISH

What should I do if I am not able to "Upload Product"?

Common issues include uploading in the wrong category, incorrect specifications, images, model, price, etc. Reasons for rejection can be checked in the Draft or Rejected tab of the catalogue. If the valid category is unavailable, check back later as new categories are added, or request a buyer to request GeM for category creation.

What is the product / catalogue approval process workflow?

When a user uploads a product/catalogue, a product approval request is created. The approval workflow depends on the quadrant of the category applied for, as defined by GeM.

What is the product / catalogue approval process workflow for Q1 categories?

1. If the user has an active OEM dashboard of a registered brand, the product/catalogue approval request is auto-approved.
2. If the user has an active OEM dashboard of an unregistered brand or unbranded type, the request goes through the GeM approval process.

What is the product / catalogue approval process workflow for Q2 categories?

All product/catalogue approval requests go through the GeM catalogue approval team.

What is the product / catalogue approval workflow for Q3 & Q4 categories?

• Active OEM dashboard (registered brand): Auto-approved.
• Active OEM dashboard (unregistered / unbranded): GeM approval required.
• No OEM dashboard + registered brand: Sent to OEM; if unavailable, GeM approval.
• No OEM dashboard + unregistered / unbranded: OEM review + GeM approval.

Does GeM charge any fees for product / catalogue approval?

No, GeM does not charge any fee for product/catalogue processing or approvals.

How much time does GeM take to process or approve a product/catalogue request?

The turnaround time (TAT) is 3 working days, excluding the day of submission/resubmission. This may change from time to time.

What should I do when my product / catalogue approval request gets notified?

Read the notification comments in the product catalogue approval request and resubmit after making the necessary corrections.

What does it mean if my product / catalogue approval request gets rejected?

If rejected, the user cannot resubmit the same request.

What are the major reasons for Product Rejections?

- Model number cannot be verified from OEM website
- Product listed in wrong category
- Invalid price range
- Wrong images uploaded
- Force-fitting technical parameters

What should I do if my product approval request got rejected due to "incorrect category"?

Raise a fresh request in the correct / relevant category.

What should I do if my product approval request gets rejected due to an "Invalid BIS or Test Report Number"?

Provide the correct BIS / CML number and ensure the test report number and date are correct and in the required format. Example: AB123XYZ-DD/MM/YY

What are the key points to keep in mind while uploading images?

1. Image should not be blurred, edited, or tampered.
2. Upload images from three angles (front, back, side) with a clear white background.
3. The first image should be the front view of the product.
Detailed image guidelines

What are the guidelines for uploading images in Software category?

1. Image should show a login page without user information.
2. Image should show software interface.
3. Brand name of software must be visible.
4. No identifiable info (time, date, location) should appear in screenshots.

Is it possible to edit the product / catalogue request after submission?

Approved requests cannot edit images, brand name, or selected technical parameters. Notified requests can be edited and reapplied. MRP updates can be requested for approved catalogues.

What should I do if my product / catalogue approval request has not been processed?

Reasons may include:
1. TAT has not lapsed.
2. Request pending with OEM.
3. Category under maintenance after submission.

What should I do if the product shows "already exists" while adding a new product?

It means a product with the exact technical parameters and brand name already exists. You may pair your offering with the existing product.

What if I am not satisfied with the reason for notifying my product approval request?

Reach out to the GeM helpdesk and request a ticket; the team will check and advise accordingly.

What should I do if my product approval request is rejected but the same product from another seller is already published under the same category?

Active products are periodically reviewed; GeM takes corrective action if needed.

I want to upload my product on GeM, but I cannot find a relevant category. What can I do?

Approach a relevant buyer. The buyer may request GeM to create a new category as per the SOP.

Why am I receiving notifications for my product / catalogue request even though I have selected the correct technical parameter?

The selected value might not align with the uploaded product brochure, model number, or image.

What should I fill in model number if I do not have any?

You can leave the model number field empty ('').

What should I fill in the title of my product / catalogue request?

Title should be short and match the uploaded product.

What to fill in open text fields for category technical parameters?

Ensure the information aligns with uploaded image, product brochure, and model number.

What happens if I provide false information about my product / catalogue?

False information may lead to account suspension, penalties, and/or legal action as per GeM terms.

What should be the correct form of price in my request?

Price should align with the Unit of Measurement (UOM) of the category.

What types of products are relevant for unbranded products?

Products should not have any brand name.

Can a Seller republish/ relist discontinued products on the marketplace?

Once a Seller discontinues a product, it cannot be relisted or republished.

How can I update PFMS Unique Code?

The PFMS Unique Code can be updated by clicking on the "PFMS Code Verification" button in the Bank Details section of your Seller Profile.

What are the pre-requisites for primary seller/service provider registration?

Personal Details: Aadhaar/Virtual ID with linked mobile OR PAN with mobile.
Active Email ID: Personal or company email (for OTP verification).
Business Details: PAN, CIN (if company), Bank account & IFSC, last 3 years ITR (for BID if >24 months).
Registered Address.
Optional: Udyam (MSME), DIPP (startup), GST (inter-state business) numbers.

Is Aadhaar mandatory for Seller Registration?

No, Aadhaar is no longer mandatory. Sellers can also use Personal PAN for identity verification.

What is the difference between registering with Aadhaar & PAN?

If registering with Aadhaar, the Aadhaar-linked mobile number will be your registered number. If registering with PAN, you can use any mobile number as your registered number.

Whether a registered email id of primary and secondary sellers can be changed/updated?

Only Primary seller can change registered email ID. Navigate to My Account → Account Settings → Change Email option. Secondary sellers cannot update registered email ID.

Which email ID do I need to provide for registration?

Company/Organisation allotted Email-Id of the key person who will manage the account or Personal Email Id.

How many seller accounts can be created with one email id?

Only one seller account can be created per email ID.

Who can be the primary user for a seller/service provider organisation?

Owner, Proprietor, Karta, Partner, Director, CEO, Chairman, President, or Authorized personnel of the organization.

Why do I need to enter my Aadhaar number for registering as a seller/service provider on GeM?

Your Aadhaar number is used solely for user verification. You can also register using your Personal PAN.

Can I register myself both as a Seller and service provider on GeM?

Yes, you can register as both a product Seller and a Service Provider.

What is constitution type?

Constitution refers to your organization type: firm, trust/society, Central Govt., State Govt., company, proprietorship, etc.

My constitution is ‘partnership’, but I am not able to choose this option while registering my firm. What can I do?

If your organization is a partnership firm, you can choose ‘firm’ as a constitution.

Whose Aadhaar number would be required during registration if my firm is in partnership?

Aadhaar number of the Partner or Authorized Personnel of your organization is required while registering as Primary Seller.

Is there any specific criteria for creating a password on GeM?

Password must be minimum 8 characters long with uppercase, lowercase, numbers, and special characters.

To register on GeM as a seller, do I require a DIPP number?

DIPP number is required only for Startups. Linked mobile number is mandatory for DIPP registration.

Who can avail benefit from Startup India Mission on GeM?

All DIPP Certified Startups can register as Sellers/Service Providers on GeM.

What are the major benefits for Startups on GeM?

1. Relaxation of prior experience and prior turnover. 2. Exemption from submitting Earnest Money Deposit (EMD).

I am both a reseller and an OEM. Can I offer products/services on GeM?

Yes, but you must select OEM or reseller for each product while uploading.

What are the pre-requisites for a secondary seller/service provider registration?

1. Aadhaar Number or Personal PAN of the user. 2. For Aadhaar-based registrations, mobile number linked with Aadhaar is required.

How can a primary Seller create secondary users?

1. Login → My Team → Add secondary user 2. Enter email ID of secondary user 3. Assign roles: Participate Bid/RA, Manage Order Fulfilment, Manage Catalogue, etc.
4. Click "Add User"

How will a secondary user activate his/her account?

1. Click activation link in email 2. Click "Verify me Now" → provide Aadhaar/PAN + mobile
3. Complete OTP verification 4. Create user ID & password → Click "Create Account"

Can the proprietor of a Proprietorship organisation authorize someone to carry out primary registration?

No, primary registration should be done by Proprietor only. Proprietor can authorize secondary users for activities like product upload, BID participation, order fulfilment.

Can a Trust, Society and Autonomous Bodies register as Seller and Buyer with same Aadhaar?

Yes, but the user ID should be different for Buyer and Seller registration.

Can a Primary Seller activate/edit the account of a secondary user?

Yes, Primary Seller can activate/deactivate and edit roles of secondary user accounts.

Can a Primary Seller upload product, process an order and participate in Bids without creating secondary users?

Yes, Primary Seller can perform all activities without creating secondary users.

Why is my login ID disabled?

This might be because the account has not been used for more than 3 months. Please share your user ID and PAN with GeM.

I forgot my user ID to access the GeM portal, how can I reset it?

You can try to retrieve your User ID by providing your mobile number via the “Know Your User ID” feature under Raise a Ticket section, or contact GeM Helpdesk with Persol PAN and Company PAN for further assistance.

Why am I not able to register my account as a Seller on GeM?

Possible reasons include: - You may already have an account on GeM - PAN and Aadhaar details entered during registration should be correct.
- Mobile number must be linked with Aadhaar. - For PAN-based registration, the name entered should match the PAN.

My constitution is ‘HUF’, but I am not able to choose this option while registering my organization. What can I do?

If your organization is HUF, you can choose ‘proprietorship’ as a constitution.

How many secondary users can a Primary Seller create?

Primary Seller can create up to 50 secondary users.

Can I use the same mobile number on different Seller accounts?

Yes, the same mobile number can be used for different Seller accounts.

How can a Seller close the account if catalogues were published?

User must approach helpdesk with: 1) Close account page screenshot 2) Bank account PFMS verified page screenshot 3) Undertaking on company letterhead agreeing account deletion rules, signed & stamped 4) Catalogue page screenshots (Published, Discontinued, Notified, Waiting for admin clearance, Inventory Notified) 5) Order Fulfilment Page Screenshot (all orders fulfilled) 6) User ID 7) Reason for account closure

My Udyam Certificate is updated. How to update existing UDYAM details on GeM?

Raise a ticket with: - Old UDYAM certificate - New UDYAM certificate - Screenshot of profile page with OLD UDYAM - Concern letter on company letterhead, signed & stamped
- User ID

If the Seller/Service Provider has FCRN instead of CIN, how will FCRN be updated in profile?

Raise a ticket with: - FCRN - Company PAN copy - Company name - Date of Incorporation
- Director/Authorized Signatory Info: Name, DIN, PAN, Email ID, Mobile, PAN card copy, User ID

Is GSTIN mandatory for registering on GeM?

No, GSTIN is not mandatory for registration on GeM.

What are the roles a primary user can assign to secondary users?

Roles include: - Participate in Bid/RA - Create Catalogue - Manage Order Fulfilment - Participate in Push Button Procurement

Can I transfer a secondary user account?

You cannot transfer a secondary user account. You can deactivate the existing account and create a new one with the same roles.

What is the cost of the Business Cockpit annual subscription?

The annual subscription is INR 6,00,000 + GST.

In which formats can we download reports from Business Cockpit?

Reports can be downloaded in CSV and Excel formats.

Are there any fees or charges for registration on GeM?

No, there are no charges or fees for registration.

What is HUF?

HUF means Hindu Undivided Family. It allows pooling assets in a family unit for taxation purposes. HUF has its own PAN and files tax returns independently.

During creation of User ID, the seller is getting an error "Something Went Wrong". What to do?

Try again after changing the User ID. If the issue persists, raise a support ticket.

What to do when someone misuses my GeM ID and changes contact details?

This is a dispute case. GeM is not responsible. Sellers must keep credentials secure, update passwords regularly, and avoid sharing them.

How can I search my GeM registration number?

GeM does not provide a registration number. You can find your "GeM Seller ID" at the top-left corner of the page.

How can we add/change mobile number after PAN validation on GeM portal?

There is no provision to change PAN on the GeM portal.

Can I change my User ID later?

No, User ID once created cannot be edited or deleted.

Is it mandatory to create secondary users?

Once a Seller/Service Provider is registered, the Primary user can create Secondary User Accounts with different roles, but it is not mandatory.

What type of sellers are exempted from uploading ITR on GeM portal during registration?

ITR details are optional and required only for sellers participating in BIDs:
1. Organizations incorporated less than 2 years ago can be exempted.
2. Organizations in states/regions under Section 10(26) of the Income Tax Act can self-declare turnover (not considered verified).

My PAN validation is unsuccessful. What can I do?

For Proprietorship: Name as mentioned in PAN must match the authorized signatory of ITR.
For Company/Firm/Trust/Society/Central or State Government: Organization name as mentioned in PAN must be used.

Why is my GSTIN not appearing in the contract?

Possible reasons:
- GSTIN not updated in your profile.
- GSTIN was updated after contract creation. Post update, new contracts will reflect GSTIN.

How can an MSME register on GeM?

Steps to register:
1. Login to Seller account.
2. Go to "My Account" → "Company Profile".
3. Click on "Additional Details".
4. Select "Register as MSME" → Yes.
5. In "Company Profile" → "MSME", fill UDYAM number & linked mobile.
6. Click "Verify".

What is the benefit of registering as MSE?

Government buyers must purchase a certain percentage from MSEs. Registration as MSME increases your sales opportunities.

How can a Startup register on GeM?

During registration, select your organization as a Startup and provide DIPP number with the linked mobile number.

Is entering billing address necessary?

Yes, billing address is required during registration and invoice generation.

How can I change my Constitution name?

Contact GeM Helpdesk with Company PAN, CIN, GSTIN, and UDYAM details for assistance.

How can I update my email ID?

Email can be changed via the "Change E-Mail Id" option in profile. OTP verification is sent to the registered email.

What is e-invoice Declaration?

Under GST e-invoicing, taxpayers report B2B invoices to the Invoice Registration Portal (IRP) to receive a unique IRN and QR code. Sellers can declare if they are excluded from e-invoicing and provide turnover details.

Can I change my PAN details later?

PAN details cannot be changed; it is a one-time validation.

What is GeM Sahay?

GeM Sahay is a lending platform that connects registered sellers on GeM with lenders, facilitating access to financing for prospective borrowers. It aims to make MSME credit access easier.

Who provides loans on GeM Sahay?

Business loans on GeM Sahay are provided by authorized Banks and NBFCs. Interest rates vary depending on lender type and borrower profile.

Where can I view my Profile-related information?

Click the Profile icon at the bottom of the home screen in the Mobile App or the Sidebar on the Web App.

Are my details shared with 3rd parties?

Yes, details are safe and shared only with registered third parties who assist in generating loan offers.

Why are there no offers?

Offers are decided by lenders after evaluating the Borrower's eligibility for a loan.

Why do I need to share my GeM Purchase Orders?

Loans on GeM Sahay are provided against GeM Purchase Orders. Eligible POs are shared with lenders for evaluation.

Which GeM Purchase Order can I take a loan on?

You can take a loan on any PO provided:
1. No loan has been taken on that PO.
2. No invoice has been generated for that PO.
3. Payment mode is Fund blocking (PFMS, IFMS, GPA).

Can I take multiple loans against a single Purchase Order?

No, only one loan can be taken per Purchase Order.

Can I avail a loan for multiple Purchase Orders at once?

No, one loan per PO. You may receive multiple offers per PO but can select only one.

What is a Business Loan?

Credit provided by a lender to a business, self-employed professional, partnership firm, or limited company for starting or expanding business. Borrowers share POs to request loans.

How do lenders decide loan offers?

Lenders consider criteria such as business turnover, years of operation, customer profile, credit rating, and past interactions. Weightage varies by lender.

Is there a top-up option for my business loan?

Currently, GeM Sahay does not offer a top-up option.

Is the interest rate floating or fixed?

Interest rates on GeM Sahay are fixed for the entire loan term.

What are the general loan terms?

Terms vary by lender and typically include loan amount, interest, late payment charges, prepayment charges (if any), and non-payment penalties.

How do I apply for a loan through the GeM Sahay app?

Steps:
1. Provide consent on GeM Portal and accept T&Cs.
2. Open GeM Sahay App, complete profile, agree to T&Cs, OTP authentication.
3. Share POs with lenders for offers.
4. Select a loan offer, complete KYC, agree to loan terms.
5. Loan is granted and disbursed.

What documents do I need to share?

No documents are required online or physically.

How long will it take for the loan to be processed?

Loan processing is instant once the borrower consents to loan terms.

Can I request a specific loan amount on a Purchase Order?

No, loan amounts are determined by lenders based on shared financial information.

How much is charged for loan application?

GeM Sahay does not charge for loan comparison or application. It is completely free.

Is there any limit on the loan amount or can I get the whole PO financed?

The loan amount is determined by lenders and typically ranges from 80% to 90% of the Purchase Order value.

Who conducts vendor assessment?

A third-party assessment agency is engaged to conduct vendor assessments. Currently, RITES Limited is the verification agency.

How can I get Vendor Assessment Exemption done?

OEMs can initiate Vendor Assessment Exemption via their account by submitting required information and documents. The Assessment Agency validates submissions within 2 working days. Once approved, the OEM is exempted for the applied categories.

How many times can I apply for Vendor Assessment Exemption?

Sellers can apply multiple times if the previous request was marked as assessed by the Assessment Agency.

What are the reasons for rejection of my vendor assessment?

Check the assessment report sent by the Assessment Agency for reasons and remarks of rejection.

How can I cancel my submitted application for vendor assessment?

You can discard an application before submission. Once submitted, contact the Assessment Agency with your Vendor Assessment ID to cancel.

How much amount is to be paid for Vendor Assessment?

Refer to the latest Vendor Validation Policy on GeM for payment details.

What is the process of vendor assessment done by RITES?

Refer to the Vendor Assessment User Manual for RiTES: Click Here

How to contact RITES for queries regarding Vendor Assessment?

Contact details are available on GeM: Click Here

Threshold for individual shareholder ownership declaration on GeM?

Vendors must declare shareholders holding more than 5% in the applicant company or its holding companies.

Who can provide the beneficial shareholders/Directors nationality declaration?

A declaration is acceptable from:
(a) Statutory Auditor of the applicant entity (Gem format)
(b) Any Director of the applicant entity with verified authority
(c) Any Director of the holding entity with verified authority
(Must be notarized on non-judicial stamp paper of at least Rs. 100)

Can the Shareholding declaration under VA/VAE be reused for future applications?

Yes, valid for one year from issuance if the applicant confirms no change in information. For revamped categories, a separate declaration can be submitted along with the valid VA report.

Who is exempted from the BOD (Beneficial Ownership Declaration) process?

All entities must undergo BOD. Government entities with ≥50% government ownership are exempted, with an undertaking from the head of organization or nominated director.

Is RBI approval mandatory under VA or VAE process?

RBI approval under FEMA is optional. If not applicable, the entity must upload a "Not applicable" declaration.

Accepted documents for proof of registered address?

Valid proofs include:
- Latest electricity bill, water bill, postpaid mobile bill, landline bill (within 3 months)
- Currently valid notarized rent deed

How many categories are allowed in a VA or VAE application?

A maximum of 40 categories are allowed per VA/VAE application on the GeM portal.

I am an OEM. I have the same brand in multiple categories. Do I need to create an OEM request for each category?

Yes, it is required to create an OEM request for each category.

Why was my OEM request rejected?

Please review the rejection reasons provided by GeM and address the issues before reapplying.

What should I do if I cannot see my brand in the list for creating OEM request?

Use the ‘Request New Brand’ option to request creation of your brand in the category. Follow the on-screen steps to submit your request.

The OEM of my brand does not sell directly in India, but has authorized my company. How can I register as OEM on GeM?

Register as a ‘Deemed OEM’. Upload the pre-defined Deemed OEM Authorization Letter on OEM’s letterhead, duly signed with all required details.

What is expected from a Deemed OEM?

As a deemed OEM, the seller must manage all OEM responsibilities on GeM, including catalogue sanity, authorized resellers, and coverage.

Why am I getting 'quantity change disabled' message while updating stock?

If the seller rejects or fails to accept a Direct Purchase/L1 order within a specified time, stock is marked ‘0’ for 15 days. Stock can be updated only after 15 days from rejection or last acceptance date.

How can we search women entrepreneur products in the marketplace?

Apply filters under the MSE section and select the 'Women' tab to search women entrepreneur products.

What is MII?

MII (Make In India) is the local content percentage declared by the seller during product upload, defining minimum compliance for Make in India products.

Can a reseller declare MII content?

Yes, resellers can declare MII for brands with no OEM on GeM. Sellers must accept the declaration.

At what stage is MII option visible during catalogue upload?

MII option appears when the seller selects 'India' as the country of origin for the product.

Can an OEM coming later change the OEM as the owner of the catalogue?

Yes, if an OEM pairs with a reseller catalogue later, the OEM can change MII content, which will apply to resellers as well.

Do we show in the marketplace that MII is declared by the reseller?

Yes, a note states: “Local Content value is as declared by reseller since OEM is not registered on GeM.”

What is FSSAI?

The Food Safety and Standards Authority of India (FSSAI) issues food licenses to all food business operators (FBO) in India.

If there is an OEM, do they need a retailer/whole seller license too?

If an OEM uploads a catalogue, only the OEM FSSAI number is needed. This number pre-populates the Seller FSSAI field in the catalogue.

Can a reseller upload catalogue with only the manufacturer’s license number?

No, resellers must provide both Product FSSAI and Seller FSSAI numbers for FSSAI categories.

I wish to change the price for products in the catalogue. What is the duration for enabling such changes?

Sellers cannot increase offered price within 30 days of the initial entry, increase, or decrease of the price.

I wish to decrease percentage of quantity-based discount. What is the duration for enabling such changes?

Quantity-based discounts cannot be decreased for any slab within 30 days of entry.

I am unable to change the slab discount to reduce the percentage of discount for any quantity. Why?

Slab discounts cannot be reduced within 30 days of the initial entry of the slab discount.

What is EAN?

EAN stands for European Article Number. It is a barcode standard and a 13-digit product identification code.

What is SKU?

SKU stands for Stock Keeping Unit. It is a product and service identification code used by sellers for internal reference.

Who can create a catalogue on GeM portal?

Primary sellers can create a catalogue. Secondary users can create a catalogue only if authorized by the primary seller.

How can I search for the correct category for my product on GeM?

Use the search box during product upload and carefully read the technical parameters to ensure your product fits the selected category.

Is it possible to upload a product without a brand?

Yes, by selecting the “Unbranded” option in Q3 or Q4 only.

Do I have to provide BIS number mandatorily while uploading the product catalogue?

For selected categories, providing the BIS number is mandatory.

How do I offer my product for an ongoing bid and expedite approval?

Products are processed on a first-come, first-served (FIFO) basis. Providing a bid number may prioritize processing, but this is not guaranteed, especially if submitted last minute.

If my product is certified by an agency, how can I upload the certification documents?

Select “Yes” beside Certified by Agency and upload the certification details along with your product.

Can I change the specifications of a product after uploading it?

No, once a product is published, only the offer price can be updated.

What is a slab discount?

A slab discount is a discount applied to bulk orders, varying by quantity. It is not mandatory and cannot exceed 20% of the offer price.

What all can I share in a Price Reference document?

Include Company Name, Brand, and Product Name. You can attach Product Brochure, Weblink, or latest purchase orders showing price.

How much minimum discount should a seller offer on MRP?

A minimum discount of 10% on the MRP is mandatory.

How can I upload PMA/MI compliant products on GeM?

Upload via the normal catalogue process, specifying the percentage of domestic content to confirm PMA/MI compliance.

Can a brand be mapped to a product after it is published?

No, once a product is live, the brand cannot be updated.

What should be provided in text fields in technical parameters?

Fill the text fields according to the specific technical parameter.

What is the difference between OEM Cartridge and Compatible Cartridge?

OEM Cartridge: Cartridge brand = Printer brand. Compatible Cartridge: Cartridge brand ≠ Printer brand but compatible with the printer model.

How can a vendor be recognized as an Original Equipment Manufacturer (OEM) for cartridges?

Must have own manufacturing facility and follow quality checks. Non-manufacturing OEMs must provide contract manufacturing agreements. Vendors doing only refilling/refurbishment/assembling are not considered OEMs.

How can an OEM upload a product under Womaniya?

Use the OEM dashboard following the standard upload procedure.

Are there restrictions while applying for a brand in the marketplace as an OEM?

Depending on existing OEM Dashboard requests: Registered Brand requests → cannot create unbranded requests. Unregistered Brand requests → cannot create unbranded requests. Unbranded requests → cannot create new Registered or Unregistered Brand requests.

What are ODOP Categories?

ODOP refers to One District One Product categories.

How can a Seller sell products in ODOP category?

Only OEMs can upload ODOP catalogues; resellers can pair and sell these products.

Who can upload a catalogue in ODOP category?

Only OEMs.

How long does it take for the seller's stock to expire?

Stock automatically expires 90 days after publishing if not updated.

Where can the seller check the status of expired stock?

In the Published or Expired offerings tab in the Dashboard.

Can sellers edit/update catalogue with expired stock?

Yes, by clicking the Edit button and updating the current stock.

What is MOQ?

Minimum Order Quantity – the minimum quantity required to accept an order.

What is UOM?

Unit of Measurement – e.g., pieces, kilograms, litres.

I am an OEM. How can I check my Brand / OEM dashboard requests?

Login → Catalogue → Product → Search my offering → More → Brand/OEM requests tab.

Who sanctions the golden parameters for a product?

GeM sanctions the golden parameters.

How many attempts does a seller have to resubmit a request, and what happens after 3 failed attempts?

Sellers have 3 attempts. If correct documents are not provided by the 3rd attempt, the request is rejected.

What is Quadrant 1 and Quadrant 2?

On GeM, certain categories are classified into two groups. Q1 categories have only verified OEMs as sellers, whereas Q2 categories have verified OEMs and authorized resellers. OEMs are responsible for managing their catalogues, marketplace coverage, and their resellers. This system is collectively called CMS 2.

Which categories are part of Quadrant 2?

Some categories in Q2 include Desktop Computers, Laptop-Notebook, Multifunction Machines, Printers, Scanners, Plotter Printers, All-in-One PC, Computer Servers, Computer Workstation, Blade Server, Chassis for Blade Server, Tape Library, Maplitho Paper, OEM Cartridge/Consumables, etc. More categories are being added continuously.

How will I know if a category I am selling in has been moved to CMS 2?

If you are an OEM, you will receive an email from GeM Helpdesk. Authorized resellers will be informed by the brand’s OEM.

Will there be any change for categories that have not been moved to CMS Q1 or Q2?

No, processes for categories not in Q1 or Q2 will remain unchanged.

I am an OEM and my category is in CMS 2. What are my responsibilities?

If your category is in CMS Q2, you are responsible for managing the catalogue as well as authorized resellers for your brand, in addition to the standard seller responsibilities defined in GeM GTC.

My OEM request for a brand in a CMS 2 Q2 category has been approved. How do I manage my resellers?

Use the "Manage Resellers" link in the ‘Approved Requests’ table against the category and brand to manage your resellers.

I am an OEM. How can I manage resellers using the ‘Manage Resellers’ option?

Go to ‘Manage Resellers’ in the relevant category/brand to open the OEM Resellers Panel page. Upload authorization codes here and share them with your resellers. Resellers will authorize themselves using the code on their ‘My Account’ page. Once authorized, you will see their details in your OEM Panel.

What is an authorization code?

An authorization code is a unique alphanumeric code created by an OEM and assigned to each reseller.

I am an OEM. I have uploaded authorization codes on the OEM Panel. How can my resellers authorize themselves?

Share the authorization codes with your resellers. Resellers must go to ‘My Account’ → ‘Reseller Panel’, select the category and brand, enter the authorization code, and click ‘Request’. If valid, a message appears: "Your AUTH Code is successfully validated and pending for OEM approval". After OEM approval, the reseller is authorized.

I am a Reseller. I received an authorization code from my OEM. How can I get authorized?

Go to ‘My Account’ → ‘Reseller Panel’, select the category and brand, enter the authorization code, and click ‘Request’. If valid, you will see: "Your AUTH Code is successfully validated and pending for OEM approval". After OEM approval, you are authorized.

Why am I unable to create a catalogue in CMS Q2 Category?

In Q2, only OEMs can create product catalogues. Resellers can only pair with existing OEM-created catalogues after authorization. OEMs unable to list products may need to complete Vendor Assessment and apply for an OEM Dashboard on GeM.

What are CMS Q3 and CMS Q4 categories?

Q3: Both OEMs and authorized resellers can create catalogues, but resellers need OEM approval for first-time pairing and catalogue creation. OEMs control which resellers can list their products. Q4: Both OEMs and resellers can create catalogues. OEMs control the catalogue but not the resellers.

What is the difference between CMS Q2 and CMS Q3?

Q2: Only OEMs can create product catalogues. Authorized resellers can pair but cannot create new catalogues. Q3: Both OEMs and resellers can create catalogues (if OEM hasn’t already created it). Resellers require OEM approval for first-time pairing and catalogue creation.

Is MSE Seller exempted from Experience with Government and Annual Turnover for bid participation?

If the Buyer selects “MSE exemption for Years of Experience and Annual Turnover” as Yes during bid creation, only then the exemption is applicable. This is reflected in the bid document.

Can every Seller participate in BOQ based bidding?

Yes, any registered Seller on GeM can participate in BOQ-based bidding.

In bunch bid of BOQ with Category/Catalogue based Products, can every Seller participate?

No, only Sellers who have offered their catalogues in the categories of the products bunched with items of the BOQ can participate.

Which type of BOQ File can a Buyer/Seller upload for filling the BOQ Price sheet? What is its File Size?

Upload file type must be CSV and the file size can be up to 10 MB.

Will I get notifications if a BOQ-based Tender is published?

Sellers whose products fall under the categories selected by the Buyer will receive tender notifications.

Where can I upload specifications for a BOQ based bidding?

Sellers can add technical specifications and other relevant catalogue details under 'Compliance to BOQ Specification & supporting documents'.

Can Sellers submit revised prices for L1 negotiation requests made by the Buyer?

Yes, L1 Sellers can upload a revised BOQ and submit the revised prices.

Where do I view L1 negotiation requests from the Buyer?

Sellers can view L1 negotiation requests against the participated bid with a message “Update Fill Price: Click here”.

Can I view current offered price before updating revised price?

Yes, sellers can review the current price and submit revised/new prices.

Why are some sellers unable to enter GST % & GST Cess % in the price offer?

If the seller is unregistered under GST and Buyer has chosen RCM, sellers cannot enter GST or GST Cess. For sellers under Composition Scheme, no GST/cess is applicable either to seller or buyer.

How can I participate in a Bid?

Login → Bid → Search by item or bid number → Click 'Participate'. Product Bid: select product(s), check technical specs, enter price per unit. Service Bid: submit offering in the provided form. Verify your bid via OTP authorization.

Where can I download an EMD document and submit it?

EMD documents can be downloaded from the bid list or notification.

If Purchase Preference has been applied and L1 is a MSE seller, will other MSEs be eligible?

100% of bid quantity will be awarded to the L1 MSE seller.

I am unable to participate in a Bid though my product matches specifications?

For PAC (Proprietary Article Certificate) bids, only sellers offering the Make/Model specified in the bid document can participate.

Is it possible to change the price once I encrypt & save it?

Yes, resubmission is allowed before final submission of the bid.

Is it possible to add/edit technical specification(s) in a Bid?

Yes, before final submission of the bid.

Is it possible to check consignee location in a Bid?

Yes, consignee location and all bid-related info are available in the bid document.

How can I participate in an ongoing Bid for a product/service not uploaded yet?

Check bid details and upload your product/service. Once approved on GeM, you can participate.

On what amount are EPBG and EMD applicable?

EPBG has no estimated bid value limit. EMD is applicable if estimated bid value is above ₹5 lakhs for both products and services.

If I do not receive notifications, can I still participate?

Yes, if your product/service is approved on GeM and the "Participate" button is visible.

Are Bids inclusive of GST?

Yes, the offer submitted by the seller/service provider is inclusive of GST.

What is Bunch Bid?

Bunch Bid is grouping of connected products or services in a single bid.

How to participate in a Bunch Bid?

Login → Bids → Select Bunch Bid → Click 'Participate'.

Is it possible to add/edit technical specifications while participating in a Bunch Bid?

Yes, before final submission of the bid.

Is it possible to edit the offer price while participating in a Bunch Bid?

Yes, sellers can resubmit the offer price before final submission.

What does "Buyer Payment Status: Orange" indicate?

Buyer has not released payments for more than 20 orders and CRAC has been generated for over 70 days.

What does "Buyer Payment Status: Red" indicate?

Buyer has not released payments for more than 30 orders and CRAC has been generated for over 70 days.

Can active contracts be counted in years of experience with government?

Yes, active contracts are counted under years of experience.

What is the turnover condition for sellers to participate in a bid?

Turnover eligibility is decided by the buyer. GeM caps required turnover at 0.5 times the estimated bid value.

Is Annual turnover and Experience with Government criteria exempted for Small/Medium/Startup companies?

If the buyer chooses, registered MSEs and startups are exempted from turnover and experience requirements, as mentioned in the bid document.

Can sellers raise a representation against a rejected Bid?

Bidders disqualified in technical evaluation may raise a one-time representation within 48 hours after evaluation. Buyer responds before Financial Bid Opening.

How do Sellers add PVC rates?

On the invoice page, sellers can update unit price (PVC revised rates) for the bid/RA order and provide item-wise revised price with supporting documents.

Do I need a Category/Catalogue uploaded in CMS to participate in BOQ-based bidding?

No, sellers need not have uploaded offerings in the marketplace to participate in BOQ-based bids.

Is splitting applicable in BOQ-based bidding?

Yes, splitting is allowed.

I am L1 bidder and Buyer requests price negotiation. Do I need to refill BOQ sheet?

Yes, revise prices in the BOQ excel sheet and upload during negotiation.

Will the Contract document capture price breakup in BOQ-based bidding?

Yes, contract will include individual line items, price, consignee, and delivery period details.

Time frame for submitting revised price after L1 negotiation request?

72 hours to submit revised price(s).

Do revised prices include GST?

Yes, revised unit price must include GST. System auto-calculates total negotiated price (all-inclusive).

Can I withdraw or edit a revised price after submission?

No, once submitted, revised prices cannot be withdrawn or edited.

Can a bidder represent against technical disqualification?

Yes, under Clause 7.4.2 of the Manual for Procurement of Goods 2017, bidders can question rejection at Techno-Commercial stage, online via GeM.

For ITC selected in Bid, what price should I enter – inclusive or exclusive of GST?

Enter prices inclusive of all taxes, including GST. The system allows separate input of GST % and Cess where applicable.

Can I participate in a few items of BOQ if I cannot offer all products?

If evaluation is schedule-wise, you may participate in one schedule but must quote all items within that schedule.

Why does Class 2 local content field not appear when I enter Class 1 value?

For MII-reserved bids, Class 2 local content is not required, so the field does not appear.

Why am I unable to participate as a Class 1 Seller?

Check MII content of your catalogue. If below required value, participation is restricted. For Bunch bids, only primary category MII content is checked.

Time limit for challenge rejection window for Covid categories?

24 hours.

During Seller Participation, few Sellers are unable to enter GST % & GST Cess % in the Price Offer, why?

If the seller is unregistered under GST and Buyer has chosen RCM, the seller cannot enter GST, GST Cess 1 (Percentage) & GST Cess 2 (Quantum). Liability of GST and Cess payment is on the Buyer. For sellers under Composition Scheme, there is no liability of GST/Cess for either seller or buyer.

What is the difference between Technical Offering & Financial Offering?

Technical Offering: Sellers submit technical details without quoting price.
Financial Offering: Technically qualified sellers are invited to submit prices and participate in the RA.

How to participate in RA – Technical Offering?

Login → Ongoing RAs Available → Search by RA item or number → Click 'Participate'. Select your product, check Technical Bid specifications, save, and verify using OTP.

How to participate in RA – Financial Offering?

Login → Ongoing Bids/RA → Search RA → Click 'Offer Price', complete OTP verification. Enter product/service price per unit, save, and revise prices as per RA decrement rules.

Is it possible to add/edit technical specification in RA once verified using OTP?

No, technical specifications cannot be modified once the technical offering has been OTP-verified.

Is it possible to check consignee location in RA?

Yes, download the RA document where all RA-related information, including consignee details, is available.

What happens if a RA price is offered very close to RA end time?

If you participate in the last 15 minutes of RA end time, the system automatically extends the RA by 15 minutes. Extensions are unlimited. Submissions after RA end time are not recorded.

Is it possible to re-participate in RA?

Yes, sellers can re-participate by reducing prices according to RA decrement rules.

If Buyer has selected Input Tax Credit (ITC) in the RA, what price do I enter – inclusive or exclusive of GST?

Enter prices inclusive of all taxes including GST. The system allows input of applicable GST % and Cess separately where applicable.

Can I participate in only some items from the BOQ if I cannot offer all products?

If evaluation is schedule-wise (item/group wise), you may participate in one schedule while skipping others. However, you must quote all items in the selected schedule.

During Seller Participation, few Sellers are unable to enter GST % & GST Cess % in the Price Offer, why?

If the seller is unregistered under GST and Buyer has chosen RCM, the seller cannot enter GST, GST Cess 1 (Percentage) & GST Cess 2 (Quantum). Liability of GST and Cess payment is on the Buyer. For sellers under Composition Scheme, there is no liability of GST/Cess for either seller or buyer.

When the buyer publishes the corrigendum, what is the timeline for representation by the seller?

If a corrigendum is issued after the expiry of the initial representation window, the window is reopened for 48 hours immediately after corrigendum issuance.

How is the reference price decided for a product or service in RA?

While converting a BID to RA, the L1 price of the Bid is set as the reference price for the RA.

What happens if I submit prices within the last 15 minutes of the RA end time?

The RA will automatically extend by 15 minutes if prices are submitted within the last 15 minutes.

Can a Seller/Service Provider re-participate in a Bid/RA after withdrawal?

Yes, re-participation is allowed, but only up to a maximum of 2 times.

Is it possible to re-participate in Bid to RA?

Yes, sellers can re-participate in Bid to RA by reducing prices according to RA decrement rules.

Why have I not received an invitation to participate in RA, despite technically qualifying for the Bid?

Only sellers whose price offerings are among the top 50% of technically qualified sellers receive an invitation for RA participation.

Bid to RA is not enabled for a Bid, yet RA has been created. How?

In case of a tie for the L1 position, the Buyer is required to initiate an RA.

I am a Seller, Buyer has selected Input Tax Credit (ITC) in the Bid, what price do I enter – inclusive or exclusive of GST?

Enter prices inclusive of all taxes including GST. The system allows input of applicable GST % and Cess separately where applicable.

Can I participate in only some items from the BOQ if I cannot offer all products?

If the evaluation method is schedule-wise (item/group wise), you may participate in one schedule while skipping others. However, you must quote all items in the selected schedule.

Who has to pay the Transaction Charge?

The transaction charge is payable by the Seller/Service Provider/forward auction buyer as per the applicable revenue policy of GeM.

Is Transaction charge applicable on all Contracts?

Transaction charges are applicable on all contracts valued above ₹10 lakh, after a Seller reaches a Seller Merchandise Value of ₹20 lakh in a financial year, as per Revenue Policy V1.5 of GeM.

How is the Transaction charge to be paid?

The Transaction charge is paid online via Net Banking, NEFT, or RTGS.

How much is to be paid as transaction charge?

The charge has two components:
a) Annual Milestone Charge: ₹10,000 + GST for sellers crossing ₹20 lakh Seller Merchandise Value in a financial year.
b) Slab-wise Transaction Charge: Levied on orders exceeding ₹10 lakh for sellers who have crossed the threshold. Refer GeM Revenue Policy for details.

Would I get the Receipt for the Transaction Charge paid to GeM?

Yes, a Tax Invoice will be issued within 5 days of contract award, as per Revenue Policy.

Can the contract be accepted without paying the Transaction Charge?

For direct/L1 purchase orders requiring acceptance, contracts cannot be accepted without paying applicable charges. For L1/direct orders where acceptance is not required or orders via Bid/RA, acceptance is deemed, but invoice generation is blocked until charges are paid.

From when does the new Revenue Policy 1.5 become effective?

Applicable on bids with bid opening date on or after 09/08/2024. For Direct Purchase/L1 buying, all orders placed on or after 09/08/2024 will follow this policy.

Would Transaction charges be payable on contracts/bids placed before 09/08/2024?

Contracts/bids prior to 09/08/2024 follow the previous revenue policy. New policy applies only on or after 09/08/2024.

In which conditions are Transaction Charges not applicable for CPSE sellers?

No charges if Buyer is Government/CPSE and Seller is CPSE. Charges apply if private entities participate in the bid. Exemption applies only for Government-to-CPSE/CPSE-to-CPSE bids, or non-bidding/nomination contracts.

How can pending AMC/TC transactions be cancelled for re-initiation?

Sellers can cancel pending AMC/TC transactions themselves without waiting 7 days. Cancel is available only if the status is 'Pending' from the bank and 120 minutes have passed since initiation.

Where can I find the Cancel button?

Displayed alongside the Check Status button on the View AMC/TC screen.

Why is there a 120-minute waiting period before I can cancel the transaction?

To allow the bank sufficient time to process the payment. After 120 minutes, if status remains 'Pending', the transaction can be cancelled.

What happens when I cancel a transaction?

The transaction is marked as cancelled, and the seller can initiate a new transaction. No further action is required for the cancelled transaction.

Can I reverse the cancellation?

No, once cancelled, the transaction cannot be reversed. A new transaction must be initiated.

Who can I contact if I experience issues while cancelling transactions?

Contact GeM Helpdesk or customer support available on the portal.

In what conditions is a Seller eligible for refund of Transaction Charges?

Refunds are eligible if the contract is terminated, partly closed, or amended by the Buyer within 6 months due to:
1. Incorrect selection of goods/services
2. Erroneous orders
3. Product/service partially required or discontinued
4. Consignee unavailable to receive product/service Refer Revenue Policy V1.5 for detailed conditions.

What is the timeline for submission of the refund claim?

Claims must be submitted within 90 days from contract termination. Refunds are processed after admissible deductions and pending dues (if any).

What details are required to request a Transaction Charges refund?

Sellers must provide:
- Buyer's cancellation letter (signed/stamped) , - Contract copy
- Invoice copy , - Payment proof (bank statement)
- Cancellation screenshot from GeM portal , - GST details (if applicable)
- TDS Certificate for transactions in the financial year, - Cancelled cheque copy
- Indemnity letter for GST/non-revision of TDS for previous period contracts

Can I accept or decline an Order placed through Bid/RA on GeM?

No, you cannot accept or decline an order placed through Bid/RA. All such orders are deemed accepted as participation in the Bid/RA implies agreement to the terms and conditions.

Can I accept or decline a Direct Purchase Order placed on GeM?

You can accept or decline a Direct Purchase Order in the following scenarios:
- If the order is placed by a red-flagged buyer.
- If the order is freight-intensive.
Sellers have 120 hours to accept or decline the order. If no action is taken within this period, the order is auto-accepted after 120 hours.

From where can I download a contract document?

Login with your User ID & Password, click on 'Order', search your order number, click on 'View Details', and then click on 'Download Contract' to download it.

Is it possible to select the billing address according to my billing location while generating the invoice?

Sellers can add multiple billing addresses under the Profile page through the Office Location tab, and select the desired address at the time of billing.

Can I generate multiple invoices for any order?

Yes, multiple invoices can be generated for a single order.

Where can I download my generated invoices?

Login, click 'Order', search your order number, click 'View Details', then select 'Shipment wise' to view all generated invoices. Click 'Download' to download any invoice.

Can I edit an invoice?

Only the Supplier Invoice Number, Mode of Dispatch, and Billing address can be edited. Other information is non-editable. Supplementary invoices can be generated if consignments are rejected during PRC/CRAC.

What are the steps to regenerate an invoice?

Login, click 'Order', search your order number, click 'View Details', select 'Regenerate' for the invoice, verify all details, and click 'Regenerate'.

Where can I view CRAC and Payment details for an invoice?

Login, click 'Order', search your order, click 'View Details', select 'Shipment wise', and then click 'View Details' to see CRAC and payment information.

I am not able to find my billing address while creating an invoice. What should I do?

Update your billing address in your profile under Office Location. Once updated, it will be available for selection while generating an invoice.

Where can I update the delivery date for the shipment?

Login, click on the order, then click 'Shipment wise' to select and update the delivery date.

How can I download the ePBG request document?

Login, click 'Order', search your order, and click 'Download' under the ePBG details section.

Where should I specify the ePBG details and upload the ePBG scanned copy?

Login, click 'Order', search your order, click 'Verify' in ePBG details, enter the ePBG information, and upload the scanned document.

What will happen if I do not upload the ePBG document?

The buyer may deduct the ePBG equivalent amount during bill generation post-CRAC.

What is E-Invoicing?

Electronic invoicing is a digital process of creating, transmitting, and processing invoices. It is mandatory for sellers with annual turnover exceeding Rs. 5 crores (as per Aug 2023 amendment).

Who all are exempted from the provisions of E-Invoicing?

Exemptions include SEZ units, financial institutions, insurance companies, banks (including NBFCs), GTAs for road transport of goods, passenger transport services, and multiplexes.

Is E-Invoice declaration mandatory for all sellers?

Yes, it is mandatory to provide the E-Invoice declaration.

Can I book the shipment of the consignment online via India Post?

Yes, GeM has integrated with India Post to allow online booking of consignments.

What are the types of deliveries available to book the shipment via India Post?

Sellers can choose 'Pick up' (India Post collects the consignment) or 'Drop' (Seller drops it at the Post Office).

How can I track shipments booked via India Post online?

Shipment status can be tracked in the India Post Dashboard under the tracking ID generated during booking.

Can a Seller initiate DP amendment request for orders with staggered delivery?

Yes, DP amendment requests can be initiated for Bid/RA orders with staggered delivery.

Can the Seller ship multiple boxes as part of booking via India Post?

Yes, multiple boxes can be shipped for a single booking.

How can the Seller check the current status of the booking done via India Post?

Status can be checked by clicking 'Check Status' in the India Post Dashboard against the tracking ID.

How can the Seller download the label to be pasted on boxes for India Post shipment?

Download the label by clicking 'Print Label' in the India Post Dashboard.

Can the Seller cancel the tracking ID generated as part of booking via India Post?

Yes, the Seller can cancel a booking by clicking 'Cancellation' in the India Post Dashboard.

What is Partial Order Closure?

Partial Order Closure allows sellers to close an order partially for the remaining un-invoiced quantities if they cannot fulfil the entire order.

Can a seller initiate a partial order closure request?

Yes, sellers can request partial closure for the remaining un-invoiced quantities.

What happens when a seller requests partial order closure?

• The buyer can either accept or reject the request.
• If rejected, the seller can view the buyer’s remarks.
• If no action is taken by the buyer within 15 days, the request is auto-cancelled.

Can the seller cancel or revoke a partial closure request?

Yes, the seller can revoke the request anytime before the buyer takes action.

What happens if the buyer rejects the partial closure request?

• The ongoing request will be dropped.
• The seller can view the buyer’s remarks.
• The seller can raise a new request if needed.

Can the seller generate an invoice for the remaining quantities after initiating partial closure?

No, the seller cannot generate an invoice for the non-supplied quantity until the buyer takes action on the partial closure request.

What happens if the delivery period has expired?

• If the delivery period has expired, the partial closure request by the buyer will be auto-approved without requiring the seller’s consent.
• The seller’s request for partial closure still requires buyer approval.

Can sellers amend the order quantity or delivery period while a partial closure request is active?

No, order amendments (including changes to the delivery period) are not allowed while a partial closure request is active.

How does this impact payments and invoices?

Sellers can still process invoices and payments for accepted quantities even after partial closure. The partially closed order details will be reflected in all dashboards.

Where can sellers track the status of their partial closure request?

Sellers can track the status in the Order Management section on GeM.

Who is eligible to raise a pending payment complaint on GeM?

Any seller on the Government e-Marketplace (GeM) portal facing pending payments after 10 days of Consignee Receipt and Acceptance Certificate (CRAC) or Service Delivery Acceptance Certificate (SDAC) generation, and post GeM’s decision on incidents titled “Delay in payment post SDAC/CRAC generation” with the status marked as “Took Action”.

Where should I submit my pending payment related complaint?

You can submit your complaint through the official GeM portal. Visit the “GeM Contact Us” section to access the relevant contact details of the GeM Helpdesk.

What documents are required to be submitted to the GeM helpdesk to raise a pending payment complaint?

The following documents are required:
• Contract Copy
• CRAC/SDAC Certificate
• Invoice
• Incident status screenshot (marked as "Took Action")
• Any other relevant supporting documents

How can I track my pending payment complaint?

You can track the status of your complaint through the GeM Helpdesk or reference ID shared at the time of complaint submission.

What is the escalation process followed by GeM for Seller Pending Payment?

GeM undertakes multiple escalation steps upon receiving a pending payment complaint. The final escalation involves issuance of a Demi-Official (DO) Letter from senior GeM authorities to senior officials in the buyer organization. The “Payment Escalation SOP” is available under the Policy section for buyer and seller/service provider reference.

What should I do if the buyer doesn’t make payment post DO (Demi-Official) issuance?

After issuance of the DO Letter, sellers should wait for 7 working days. If payment is still not released, sellers may directly coordinate with the buyer for final clearance or proceed as per Clause 16 of GeM GTC – “Dispute Management Policy.”

I have proof of delivery and invoices but do not have a CRAC/SDAC certificate. Can I file a pending payment complaint?

No, submission of CRAC/SDAC is mandatory. Complaints can be raised only after providing all required documents as specified under the “Payment Escalation SOP.”

I have already raised an incident for pending payment and want GeM’s intervention simultaneously. What should I do?

You must wait for the resolution of the raised incident. The incident status must be marked as “Took Action” before approaching GeM for further intervention.

I am continuously contacting the buyer for CRAC generation, but they are not responding. Can GeM help?

Sellers must first coordinate directly with the buyer for CRAC/SDAC generation. GeM can intervene only after CRAC/SDAC is generated. However, sellers may raise an incident against the buyer for “Delay in CRAC/SDAC generation.”

What happens after I submit my pending payment complaint? How long does each stage take?

Please refer to the “Payment Escalation SOP” for a detailed explanation of the escalation stages, actions taken by GeM officials, and estimated timelines.

Is it possible for the service provider to upload a service without project experience?

Yes, service providers can upload service catalogue(s) without project experience for most services. However, for a few selected services, uploading project experience is mandatory. In such cases, the system will prompt the service provider to upload project experience during catalogue upload.

How many services can a service provider offer?

A service provider can offer multiple services on the GeM portal.

In how many days does a service offering get approved?

Service offerings are generally approved within 5 working days from the date of catalogue upload, provided all submitted details are correct and credentials are validated online. In cases where documents, certificates, or licences require manual verification, approval timelines may exceed 5 working days.

Service Provider has uploaded a service catalogue but firm name and rates are not visible in the marketplace. What could be the reason?

Every service offering undergoes a Quality Check process on GeM. The offering may be pending approval. Service providers can check the status on the “Search Offerings” page under the Catalogue section.

Can a service provider update the service offering immediately after rejection?

No. If a service offering is rejected for any reason, the service provider is restricted from updating the offering for a period of 5 days.

Can a service provider deactivate their active service offering catalogue?

Yes. Service providers can deactivate an active service catalogue using the “Deactivation of Service Catalogues” option available on the service offering page. Once deactivated, the catalogue cannot be reactivated for 15 days.

How can a service provider obtain a LIN number?

Service providers can obtain a LIN number by registering on the Shram Suvidha Portal: https://shramsuvidha.gov.in/home

Are Consortium / Joint Venture (JV) bidders allowed to bid in service bids?

Consortium or JV bidders are generally allowed only for complex and highly technical assignments. The buyer must explicitly allow Consortium/JV bids in the bid document through Additional Terms & Conditions (ATC).

What is the minimum service charge allowed by GeM for commission-based services (e.g., Manpower Outsourcing, Security Manpower Hiring, Sanitation Services)?

As per DoE OM No. F.6/1/2023-PPD dated 6th January 2023, the minimum service charge for commission-based services is fixed at 3.85%. GeM has implemented this rule, and bidders are not allowed to quote below this minimum service charge.

Where can a service provider view the minimum floor price defined by a buyer for a service bid?

Service providers can view the minimum floor price during bid participation. Price offerings must be equal to or greater than the minimum floor price set by the buyer.

Can a service provider reject an order cancellation request?

Yes, a service provider can reject an order cancellation request.

How can a service provider reject an order cancellation request?

Once a cancellation request is raised by the buyer, the service provider will have the option to either accept or reject the cancellation request from the order details page.

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